Over the past 15 years, Ron has delivered presentations and seminars on topics such as customer service, leadership, service desk management, and presentation skills training. He uses a blend of storytelling and audience participation to inform and engage audiences.
Ron has 20 + years of experience in service desk management and Information Technology. He is a Technical Management graduate from Devry University and holds an MBA from the University of Dallas.
Speech Offerings
How to Deliver Winning Presentations
- Do this to get your message across and build instant credibility
- One technique that help you hold the audience in the palm of your hand
- Seven surefire ways to increase your stage presence
- Five Keys to reduce anxiety
Customer Service
- There is no magic involved, but this key ingredient is a MUST have
- Learn four factors that impact customer perceptions
- Four step to manage how clients perceive you
- Implement this Lean Six Sigma strategy to develop a team of customer service rockstars
Leadership 101
- Three warning signs to be aware of on your leadership journey
- One important step to take before taking over a team
- Eight steps to being an effective leader
Additional Services
- Keynote Presentation
- Breakout Session Leader
- Speak on the Benefits of Toastmasters